Customer Care Executive (225-630)

Join to apply for the Customer Care Executive (225-630) role at TALENTMATEJoin to apply for the Customer Care Executive (225-630) role at TALENTMATEGet AI-powered advice on this job and more exclusive features.Job Description The role of a Customer Care Executive is pivotal to maintaining a strong relationship between a company and its customers. As a frontline advocate, you will be responsible for ensuring that customer interactions are positive, professional, and productive. Your primary mission is to enhance customer satisfaction, foster loyalty, and act as a liaison between the company and its clients. This position demands excellent communication skills, a problem-solving mindset, and a compassionate approach to managing customer concerns and inquiries. As our Customer Care Executive, you will be an essential part of our brand's voice, ensuring that every customer feels valued and understood.Job Description The role of a Customer Care Executive is pivotal to maintaining a strong relationship between a company and its customers. As a frontline advocate, you will be responsible for ensuring that customer interactions are positive, professional, and productive. Your primary mission is to enhance customer satisfaction, foster loyalty, and act as a liaison between the company and its clients. This position demands excellent communication skills, a problem-solving mindset, and a compassionate approach to managing customer concerns and inquiries. As our Customer Care Executive, you will be an essential part of our brand's voice, ensuring that every customer feels valued and understood.Responsibilities Respond promptly to customer inquiries via email, phone, or chat services.Resolve customer complaints while aiming to exceed their expectations.Document detailed records of customer interactions and transactions accurately.Provide comprehensive information about products and services to customers.Collaborate with team members to improve customer service procedures.Identify and escalate complex issues to appropriate resources within the company.Guide customers on product usage and troubleshoot technical problems efficiently.Work towards meeting and achieving customer service targets and KPIs.Engage with customers to gather feedback and provide timely responses.Develop and maintain a thorough understanding of company policies and procedures.Assist in training new team members on customer service best practices.Continuously seek opportunities to enhance the customer service experience.Requirements High school diploma or equivalent; a degree is a plus.Proven customer support experience or experience in a similar role.Excellent communication and interpersonal skills, both verbal and written.Strong problem-solving skills with the ability to handle challenging situations.Proficiency in using customer service software, databases, and tools.Ability to adapt to different personalities and varying customer needs.A positive attitude and a commitment to providing exceptional customer service.Job Details Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https: //www.talentmate.com Job Function: Customer Service Company Industry/Sector: Recruitment & Staffing What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. 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If you suspect any fraud or malpractice, email us at abuse@talentmate.com.Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TALENTMATE by 2x Get notified about new Customer Care Executive jobs in Dubai, Dubai, United Arab Emirates.Guest Relations Executive (seasonal) - F&B Service - Jumeirah Burj Al Arab Guest Relations Executive - F&B Service (Iliana Pool Club)- Jumeirah Marsa Al Arab Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service Executive (1-Year Contract)Patient Relations Executive - Arabic or Tagalog Speaking - Jumeirah Village Circle, Dubai Administrative & Customer Service Executive Customer Care Support (Internship)- Dubai, UAECustomer Service Officer-Corporate Office Customer Service Representative/ Call Center Representative- Emiratisation We’re unlocking community knowledge in a new way. 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