Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )Join to apply for the Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) role at Concentrix Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )Join to apply for the Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) role at Concentrix Get AI-powered advice on this job and more exclusive features.Job Title: Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.Essential Functions/Core Responsibilities Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate Identify customer problems and offer appropriate solutions.Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.Participate in Outbound calling programs and other projects and activities when required.Handling projects and tasks whenever required and asked by the management.Perform customer transactions accurately and in an efficient manner.Required Education, Skills And Qualifications Min 1-2 years experience within airlines / travel industry.A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.Must be a graduate.Competent use of PC, must be good at MS Excel formulas.Good communication and interpersonal skills.Cheerful personality, always with a smile.Empathetic, patient and courteous in approach.Pleasant telephone etiquette and someone who loves to speak over the phone.Presentable with a positive, proactive and professional approach.Tolerance for repetitive work in a fast-paced, high production work environment.Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location: ARE Dubai - Property# BCB2 515, Dubai Commer City Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1497771Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Concentrix by 2x Sign in to set job alerts for “Customer Service Advisor” roles.Dubai, Dubai, United Arab Emirates 9 hours ago Guest Relations Executive (seasonal) - F&B Service - Jumeirah Burj Al Arab Guest Relations Executive - F&B Service (Iliana Pool Club)- Jumeirah Marsa Al Arab Customer Care Support (Internship)- Dubai, UAECustomer Service Representative/ Call Center Representative- Emiratisation We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr