Intern - Information Technology

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela, and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being, and the Fairmont Falcons Kids’ Club.Job Description Perform IT maintenance activities on a monthly basis.Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan, etc.Assist with the implementation of Accor IT brand standards, new technologies, systems, and projects.Identify IT-related risks and issues and escalate them to hotel management and IT Cluster Director.Escalate IT issues to IT Cluster Director.Travel as required by the business.Manage day-to-day IT operations and ensure the smooth running of all computer systems in the hotel for users and guests.Provide technical support and training on systems and networks.Participate in the Accor regional e Learning platform.Follow guidelines related to archiving backups, accessing records, and transferring records via different channels.Ensure backup of all relevant user-generated data.Troubleshoot and carry out repairs and data backup/restoration when necessary.Monitor systems and network performance daily.Install and configure software and hardware as per Accor standards.Understand the applicability of new and improved IT developments and solutions.Identify potential upgrades, enhancements, and new products and their effects.Conduct basic software training.Demonstrate good understanding of the hotel’s software/hardware.Conduct tests on hardware/software for maintenance purposes.Perform diagnostic functions including replacing suspect components and reloading software.Perform routine maintenance to prevent operational hindrances.Install only the latest, original, and properly licensed software.Maintain software licenses and follow upgrade schedules.Provide local first-level support for technology, guests, and employees.Troubleshoot issues on hotel’s local network, computers, software, and systems.Work as onsite support for remote support teams.Assist with new hotel developments and integration projects as required.Qualifications Degree in IT, Computer Science, or relevant discipline.Experience in embedding change projects within an organization.Strong interpersonal and problem-solving abilities.Highly responsible and reliable with attention to detail.Ability to focus on guest needs, remaining calm and courteous. #J-18808-Ljbffr