Assistant Director of Front Office - German Speaking

Assistant Director of Front Office - German Speaking Job Description We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.As an Assistant Director of Front Office, you will assist the Director of Front Office in leading and managing all sections of the Front Office Department to ensure the highest standards of service. Your key responsibilities will include: Monitoring Front Office employees to ensure guests receive prompt, warm attention and personal recognition Informing other operating departments, notably Housekeeping, of all Front Office matters that concern them Establishing and maintaining effective employee relations Assisting the Director of Front Office / Front Office Manager in employee-related matters such as appraising and consulting Assisting in preparing statistical, performance, and forecast reports as necessary to facilitate annual budget and strategic plan preparation and provide management with marketing information Monitoring and controlling department costs on an ongoing basis to ensure performance against budget Skills, Education, Qualifications & Experiences You should ideally have a degree in hospitality with at least three years of previous experience in the Front Office Department within a hotel environment. Fluency in both written and spoken English, immaculate personal presentation, and effective problem-solving skills are essential. Knowledge of upselling and revenue maximization techniques, computer literacy, and familiarity with Opera are highly regarded.Knowledge & Competencies The ideal candidate will be positive, proactive, outgoing, charismatic, and approachable, with a high aptitude for customer care, strong leadership skills, and the ability to motivate and guide others. You should be able to develop and build relationships easily and possess the following competencies: Understanding the Business Influencing Outcomes Planning for Business Team Building Valuing Diversity Leading People Adaptability Drive for Results Customer Focus Managing Operations Additional Details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Hospitality This job posting appears to be active, with no indication of expiration. #J-18808-Ljbffr