Customer Support Specialist

Description Role: Customer Support Specialist Location: BR-Nad Al Sheba Branch Role Purpose: To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.Key Accountabilities of the role Maintaining a high level of service attitude towards customers.Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.Performing general administrative work, including preparation of memos, customer letters, filing, etc.Delivering cheque books and ATM cards to customers.Handling and delivering captured card issues on behalf of customers.Delivering covered cards to customers.Delivering returned cheques to customers.Performing any other responsibilities entrusted by branch management from time to time.Specialist Skills / Technical Knowledge Required for this role: Knowledge of ADIB's Retail & Institutional Banking products & services.Knowledge of ADIB's operational policies & procedures.Knowledge of UAE banking practices, regulations & risks.Thorough knowledge of all regulations issued by the Central Bank of UAE.Fair knowledge of service standards.Knowledge of cross-selling.Computer skills.Required Experience: Unclear seniority level. #J-18808-Ljbffr