Manager - Process Reengineering

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Banking & Fin Tech Hiring Expert Summary The Manager – Process Reengineering is responsible for leading strategic process transformation initiatives across Finance House, ensuring optimization of service delivery, compliance with regulatory standards, and alignment with FH’s digital transformation strategy. The role involves analyzing existing operational processes, identifying inefficiencies, and implementing industry best practices to enhance productivity, customer experience, and cost-efficiency.He/she will serve as the internal process expert, collaborating with business heads, Operations, IT, Risk, Compliance, Legal, and other key stakeholders to drive operational excellence in areas such as retail and corporate banking operations, credit and risk functions, branch and digital servicing, payments, and regulatory reporting.Major Responsibilities Process Reengineering Lead the end-to-end redesign of critical banking processes to support efficiency, scalability, automation, and regulatory compliance.Evaluate existing workflows and identify inefficiencies, bottlenecks, and high-risk areas across functions such as account opening, KYC/AML, loans processing, card issuance, remittances, and collections.Establish and manage process improvement roadmaps, including resource planning, project milestones, KPIs, and benefit realization.Lead the transformation of manual, paper-based processes into digital, automated workflows aligned with FH’s operational resilience goals.Identify control gaps, compliance risks, and customer pain points within existing operational flows and develop mitigation strategies.Process Architecture & Governance Define and maintain the FH’s enterprise process architecture and governance framework in line with industry standards.Build and manage a centralized repository of process maps, SOPs, and risk-control matrices (RCMs) for audit, compliance, and training purposes.Establish baseline metrics and KPIs, and track performance pre- and post-reengineering to ensure benefit realization.Stakeholder Collaboration Partner with business and product heads to align process initiatives with revenue-generating and customer-focused objectives.Work with Compliance, Internal Audit, and Risk teams to ensure redesigned processes adhere to UAE Central Bank guidelines, FATCA, AML/CFT, and other local/international standards.Support the design and implementation of new products or digital channels by defining supporting operational processes and SLAs.Digital Transformation & Automation Collaborate with IT, Operations and Digital teams to integrate automation (RPA), AI/ML, workflow engines, and case management tools.Lead workshops and co-design sessions using methodologies like Lean Six Sigma, Design Thinking, and Agile Delivery to accelerate solution development.Leadership & Change Management Drive process change management, including impact assessments, training, communication planning, and change adoption metrics.Build and lead a team of process analysts or junior reengineering staff (if applicable), fostering a culture of continuous improvement.Deliver executive-level reporting on transformation project status, cost savings, cycle time reduction, customer impact, and compliance improvements.Core Competencies & Skills Strong business acumen with deep understanding of banking operations and regulatory landscape.Ability to lead and influence cross-functional teams without direct authority.Advanced process mapping and data analysis skills; hands-on expertise with ARIS, Visio, or similar BPM tools.Strong command of project management disciplines, including planning, risk management, and benefit tracking.Exceptional verbal and written communication, facilitation, stakeholder engagement, and executive presentation skills.Capability to work in a fast-paced, high-stakes, and regulated environment.Qualifications Bachelor’s or Master’s degree in Business Administration, Engineering, Banking & Finance, or Operations Management.Lean Six Sigma Black Belt or Green Belt certification is mandatory; PMP, BPM (ARIS, Visio), or ISO 9001: 2015 Lead Auditor certifications are a plus.Familiarity with UAE Central Bank guidelines, ISO standards, GDPR, PCI-DSS, and local banking compliance frameworks is highly preferred.Experience Minimum of 8 -10 years’ experience in banking or financial services, with at least 6 years in process reengineering or business transformation roles.Proven experience leading large-scale transformation initiatives within retail, corporate, or digital banking environments.Strong knowledge of core banking systems, digital platforms, CRM, and middleware integrations.Demonstrated success in improving operational KPIs, reducing turnaround time (TAT), increasing STP rates, and eliminating process redundancy.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Management Industries Financial Services and Banking Referrals increase your chances of interviewing at Finance House by 2x Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Operations Manager – Facilities Services Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi Emirate, United Arab Emirates 3 days ago Manager – Container Operations Execution, Noatum Ports Abu Dhabi Emirate, United Arab Emirates 4 weeks ago Asab, Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year ago Compressor Controls Regional Project Development Manager (RPDM)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago EPC Site construction, Project Management, Commissioning roles in Abu Dhabi, UAE for Oil&Gas - long term opportunity Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago We’re unlocking community knowledge in a new way. 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