Store Manager - Yarn Over Textile and Yarns Trading

The Store Manager will be responsible for the overall operations profitability andcustomer experience of our yarn and craft store which specializes in high-quality yarnsknitting crochet and other craft supplies. A key aspect of this role involves overseeingand facilitating our in-store learning sessions including knitting and crochet classes forall skill levels. The ideal candidate will be a passionate crafter with strong retailmanagement experience excellent interpersonal skills and a genuine desire to foster avibrant and inspiring creative community.Key Responsibilities: Retail Operations & Sales: o Oversee daily store operations ensuring a clean organized and visuallyappealing environment.o Achieve sales targets by effectively managing inventory merchandisingand promotional activities.o Develop and implement strategies to increase foot traffic and customerloyalty.o Process sales transactions accurately using the POS system and handlecash credit and gift card payments.o Manage opening and closing procedures including cash reconciliationand security protocols.o Monitor and manage store expenses within budget.Inventory Management: o Conduct regular inventory counts and manage stock levels to preventoverstocking or stockouts.o Place orders with suppliers negotiate favorable terms and build strongvendor relationships.o Receive unpack and organize incoming merchandise efficiently.Customer Service Excellence: o Provide exceptional customer service offering expert advice on yarntypes patterns tools and craft techniques.o Handle customer inquiries complaints and returns professionally andefficiently aiming for satisfactory resolutions.o Build strong relationships with customers fostering a sense ofcommunity and belonging.Learning Sessions & Community Engagement: o Develop schedule and promote a diverse range of knitting crochet andworkshops.o Oversee the registration process for classes and manage class sizes.o Ensure class materials and equipment are readily available and in goodcondition.o Organize and host crafting events knit nights and communitygatherings to engage customers.o Utilize social media and local marketing to promote classes and storeevents.Marketing & Merchandising: o Collaborate with the owner to develop marketing strategies andpromotional campaigns.o Manage the stores social media presence (e.g. Instagram Facebook)with engaging content.o Stay updated on industry trends new products and popular crafttechniques.Administrative Duties: o Maintain accurate sales records customer data and employee files.o Generate regular reports on sales performance inventory and classregistrations.o Ensure compliance with all health safety and retail regulations.Education & Experience: Bachelors degree in Business Administration Retail Management or a relatedfield preferred.Minimum of 3-5 years of proven retail management experience with a strongpreference for experience in specialty retail (e.g. craft stores hobby shopsboutiques).Demonstrable experience in managing a team.Experience with POS systems inventory management software and basicaccounting principles.Skills & Knowledge: Knowledge in Knitting and Crochet: basic or beginner knowledge in bothknitting and crochet.Business Acumen: Strong understanding of retail metrics sales forecastinginventory control and profit margins.Leadership & Team Building: Proven ability to lead motivate and develop ahigh-performing team.Exceptional Customer Service: A genuine passion for helping customers witha friendly patient and approachable demeanor.Communication Skills: Excellent verbal and written communication skills forinteracting with customers staff suppliers and for marketing purposes.Organizational Skills: Highly organized with strong attention to detail capableof managing multiple tasks and priorities effectively.Problem-Solving: Ability to identify issues analyze problems and implementeffective solutions.Marketing & Social Media Savvy: Experience in utilizing social media forbusiness promotion and engaging with online communities.Adaptability: Ability to thrive in a dynamic retail environment and adapt tochanging trends and customer demands.Proficiency in Microsoft Office Suite (Word Excel Outlook) and Google Workspace. #J-18808-Ljbffr