Client Services Manager

Job Title Client Services Manager - Corporate Banking Job Description Client Services Manager - Corporate Banking Job Overview First Abu Dhabi Bank (FAB), the UAE's largest financial institution, is seeking a Client Services Manager to join its Corporate and Investment Banking (CIB) team. This role ensures seamless operational and administrative support to high-value clients, enabling Relationship Managers to focus on strategic growth while enhancing client experience.Job Location: Abu Dhabi, UAEIndustry: Banking Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Job Overview As a key liaison between corporate clients and internal departments, the Client Services Manager is responsible for handling client service requests, managing documentation, and resolving operational issues efficiently. The role involves maintaining high standards of service delivery while safeguarding operational risk controls and regulatory compliance.Key Responsibilities* Act as the primary contact for CIB clients to manage service requests and issue resolution* Support onboarding, account maintenance, and daily banking operations for clients* Educate clients on e-channels, regulatory requirements, and service capabilities* Handle documentation for account opening, credit cards, cheques, and balance confirmations* Resolve payment-related queries, return cheques, and charge disputes* Maintain timely and effective communication with clients and internal stakeholders* Maintain accurate service records, SLA compliance, and client correspondence* Identify areas of service risk and recommend improvements to ensure client satisfaction* Coordinate with internal departments to deliver integrated banking solutions* Contribute to the continuous improvement of customer service processes and experience Job Requirements* University degree in Commerce, Banking, or a related field* Minimum 3 years of banking experience with strong exposure to back-office operations* Excellent communication skills in English; Arabic is a plus* Deep understanding of banking regulations, procedures, and client documentation* Proficiency in handling corporate client requests and resolving service issues* Self-motivated, detail-oriented, and capable of managing tasks independently* Strong team player with analytical problem-solving skills Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr