Practice Manager

The Practice Manager will oversee and manage all operational aspects of the (zoo veterinary center). This includes managing daily operations, ensuring compliance with animal welfare standards, and supporting the team of veterinary professionals. The role requires leadership skills and veterinary experience. The ZVC practice management oversees operations and ensures a positive work environment to meet organizational goals. Responsibilities include handling business intricacies such as managing a diverse team—including front desk staff, reception team, groomers, cleaners, accountants, pet hotel caretakers, and dog trainers—and conducting regular performance appraisals. It involves enhancing client services through effective communication while maintaining a practice philosophy to attract new clients and retain existing ones. Tasks also include resolving pet owner complaints and financial issues by continuously refining policies, SOPs, and work protocols. Strategic duties involve designing plans aligned with ZVC’s mission and vision, overseeing recruitment, marketing campaigns, hospital software, safety procedures, and collaborating with the municipality and MOCCAE regarding regulations. Financial management covers accounts receivable, reconciliation, budgeting, tax planning, and inventory, while promoting client-centered care programs. Other efforts involve internal marketing, periodic audits, staff education, vehicle maintenance scheduling, and updating operational handbooks and job descriptions, all aimed at ensuring seamless daily ZVC operations. Vets are supported to focus solely on practicing medicine and achieving the best veterinary care in the market. #J-18808-Ljbffr