Admin Officer - Medical Services

Job Purpose At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better.' Join us as an Admin Officer to deliver top-tier medical services supporting our employees' health and well-being. Experience a fast-paced, multicultural environment where your medical expertise will directly impact our operations and contribute to our shared success globally. Responsibilities Establish and prioritize department policies, processes, and procedures with clear accountabilities. Ensure the delivery of department and corporate requirements in liaison with internal functions (e.g., Scheduling). Supervise and manage the admin team daily, including performance management, feedback, and coaching. Act as the first escalation point for policy issues, making decisions within established frameworks. Resolve operational issues, identify root causes, and implement corrective actions. Identify and implement improved working methods and practices. Ensure excellent customer service among frontline admin staff, supporting ongoing staff development through training programs. Monitor diary management for clinics, ensuring optimal utilization and adherence to policies. Maintain continuous communication with the Clark Contract Centre and address gaps. Manage complaints through the complaints and incident management system. Qualifications Experience managing mid-sized customer-focused teams (10 or more members). Proven ability to coach and motivate staff. Advanced Microsoft Office skills, including Excel and Power BI, with proficiency in formulas. Ability to analyze, interpret, and present large datasets using various reporting tools. Excellent report writing skills. Additional Information Join Emirates Group in Dubai and enjoy an attractive tax-free salary and exclusive travel benefits, including discounts on flights and hotel stays worldwide. Explore living and working in our vibrant, cosmopolitan city by visiting the Dubai Lifestyle section on our careers website: www.emirates.com/careers. #J-18808-Ljbffr