Customer Relationship Officer

Description Role: Customer Relationship Officer Location: Dubai - Nad al Hammar Role Purpose: Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting a warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.Responsibilities: Deposit account documentation: Handle inquiries related to deposit accounts. Open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.Finance account documentation: Handle inquiries related to finance and covered cards, properly maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper completion of forms.Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image.Staff Management and coordination: Manage subordinates, plan their training and appraisals.Perform other tasks as specified by Management.Specialist Skills / Technical Knowledge Required for this role: Broad knowledge of ADIB's Retail Banking financial products & services Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures Good knowledge of UAE banking practices, regulations & risks Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities General awareness of competitors in the local market Fair knowledge of service standards Training skills Sales skills Management information skills Computer skills Required Experience: Unclear seniority #J-18808-Ljbffr