Cybersecurity Support Engineer

Cybersecurity Support Engineer5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Dream is a pioneering AI cybersecurity company delivering revolutionary defense through artificial intelligence. Our proprietary AI platform creates a unified security system safeguarding assets against existing and emerging generative cyber threats. Dream's advanced AI automates discovery, calculates risks, performs real-time threat detection, and plans an automated response. With a core focus on the ""unknowns,"" our AI transforms data into clear threat narratives and actionable defense strategies.Dream's AI cybersecurity platform represents a paradigm shift in cyber defense, employing a novel, multi-layered approach across all organizational networks in real-time. At the core of our solution is Dream's proprietary Cyber Language Model, a groundbreaking innovation that provides real-time, contextualized intelligence for comprehensive, actionable insights into any cyber-related query or threat scenario.We are seeking a motivated and technically skilled Support Engineer to join our growing team. This role requires strong networking and cybersecurity knowledge, excellent communication skills, and a passion for resolving complex issues and addressing customer issues.The ideal candidate has hands-on experience supporting technical platforms, with the ability to troubleshoot and analyze security-related incidents.Responsibilities: Provide Tier 1 and Tier 2 technical support for cybersecurity platform solutions, including firewalls, SIEM, endpoint protection, and cloud security tools.Troubleshoot and analyze network issues (routing, switching, DNS, VPN, proxies, etc.) across customer environments.Review and investigate security alerts, logs, and system behaviors reported by clients or internal tools.Assist customers in the deployment, integration, and configuration of cybersecurity products within on-premises and cloud (AWS/Azure) environments.Collaborate with Engineering, Security Operations, Sales, CE, and Product teams to escalate and resolve advanced technical issues.Execute and guide customers through interface (CLI) and API-based operations to extract data, configure systems, or collect diagnostics.Participate in incident response scenarios, vulnerability assessments, and product health checks.Maintain clear and complete documentation of support interactions, solutions, and known issues in a CRM system, such as Zendesk or Salesforce and internal knowledge bases.Provide log analysis and technical root cause investigation, generating reports and recommendations.Maintain a customer-first mindset while handling technical escalations under pressure.Requirements: Eligible to work in Abu Dhabi.Fluency in English.3+ years experience in support, IT or network operations.Strong knowledge of networking protocols (TCP/IP, BGP, OSPF), VPNs, firewalls, and proxy technologies.Hands-on experience with one or more cybersecurity tools, such as: SIEMs (e.g., Splunk, Grafana, Log Rhythm)Firewalls (e.g., Palo Alto, Fortinet, Cisco ASA)Endpoint protection (e.g., Crowd Strike, Sentinel One, Symantec)Familiarity with cloud security practices and architectures on AWS, Azure, and hybrid infrastructures.Experience with ticketing systems such as Zendesk, Salesforce, Jira.Understanding of identity and access management (IAM), LDAP, and SSO protocols (SAML, OAuth).Basic knowledge of SQL and database querying for investigation and data analysis.Ability to read and analyze logs, PCAP files, and system-level traces.Experience with monitoring tools, SNMP-based systems, or telemetry solutions is a plus.Comfortable using CLI tools, REST APIs, and JSON for advanced troubleshooting.Qualifications Bachelor’s degree in computer science, Information Security, Networking, or a related technical field.Strong analytical and troubleshooting skills, with the ability to explain technical issues clearly.Excellent communication, documentation, and collaboration abilities.Organized and detail-oriented, with the ability to handle high-pressure situations.Flexible to work in rotating shifts, on-call, or after-hours as needed by customer time zones.Industry certifications such as CCNA, Comp TIA Security+, CEH, or AWS/Azure certifications are a plus.Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Dream by 2x Sign in to set job alerts for “Cyber Security Engineer” roles.Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED12,000.00-AED15,000.00 2 months ago Technical Support Engineer – Procash Application Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED15,000.00-AED18,000.00 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab 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