Open Jobs D-Commerce IT Operations Manager 261953

EN JOB DESCRIPTIONKEY POSITION PURPOSE: As a regional best-in-class Omniretail luxury company, Sephora is seeking a highly skilled and experienced Dcommerce IT Operations Manager to oversee the technical aspects of our Dcommerce operations. The role will operate at the intersection of ECommerce & IT. We operate in 6 countries with SFCC platform, along with Order Dynamics as an OMS and Contentful as a headless CMS, within a rich and diverse tech ecosystem that combines both best-of-breed and best-of-suit approaches. The successful candidate will be responsible for ensuring the smooth functioning of our DCommerce platforms, managing IT infrastructure, and leading a team of IT professionals to ensure business continuity, maintain optimal performance, security, reliability, and system integrity.KEY ACCOUNTABILITIES: Dcommerce Platform Management: Oversee the day-to-day operations of our Dcommerce platforms, including website & app performance, high availability, scalability, and business continuity.Collaborate with cross-functional teams to support the implementation of new technical features, enhancements, and integrations aligned with business objectives.Enhance existing monitoring systems and implement new features to track website & app traffic trends and build performance metrics for continuous improvement.IT Infrastructure Management: Manage and maintain all IT infrastructure components related to the Dcommerce platform, including servers, databases, networks, cloud services, storage solutions, and security systems.Implement best practices for system configuration, data management, and disaster recovery.Ensure scalability and performance to handle peak loads during sales events, maintaining a seamless customer experience.Configure and monitor cybersecurity measures, including vulnerability management, AKAMAI security modules, WAF, SDK, Anti-DDo S, CDN, Account Protector, and Page Integrity.Data Protection, Privacy, and Compliance: Implement security measures to protect customer data, financial transactions, and sensitive information.Ensure compliance with relevant regulations such as GDPR, PCI DSS, and industry-specific standards.Team Leadership and Development: Lead and develop the IT team supporting the Dcommerce platform.Provide coaching, mentoring, and professional growth opportunities.Foster a collaborative, innovative, and continuously improving team culture.Optimize team structure and workflows proactively.Vendor Management: Manage relationships with third-party vendors, including hosting, software, and security providers, as well as internal stakeholders from Sephora EU and LVMH.Negotiate contracts, validate SLAs, and monitor vendor performance to ensure value and service quality.Incident Management and Troubleshooting: Develop incident response procedures for technical issues, outages, and security breaches.Coordinate incident resolution with internal and external teams.Conduct root cause analyses and post-incident reviews for continuous improvement.Continuous Improvement: Identify and implement process improvements to streamline IT operations.Define and monitor KPIs to evaluate operational effectiveness and efficiency.SKILLS, QUALIFICATIONS, AND PERSONAL ATTRIBUTESYou should possess a blend of technical expertise, managerial experience, and personal traits, including: Adaptability to evolving technologies and market dynamics.Strong collaboration and communication skills.Analytical thinking with attention to detail.Resilience under pressure and in challenging situations.Customer-centric approach focused on delivering excellent user experiences.Passion for continuous learning and staying updated on industry trends.Approximately 10 years of experience, ideally in an Omni Retail environment.Fluency in English; Arabic and French are advantageous.Bachelor’s degree or equivalent with a strong technical background.Experience with ECommerce platforms, IT infrastructure (on-premises and cloud), software development, cybersecurity, payment gateways, supply chain management, UX/UI, analytics, and regulatory compliance.Most importantly, candidates must embody Sephora’s culture.Required Experience: Manager #J-18808-Ljbffr