Remote Banker

Description Role : Remote Banker Location : Abu Dhabi Role Purpose: Delivering quality teller functions and excellent customer experience through accurate and efficient processing, while projecting ADIB's professional image in all interpersonal dealings.Key Accountabilities of the role Processing teller service transactions such as cash deposits, cash withdrawals, cheque withdrawals, and account transfers in line with operational policies and procedures via ITM machine.Delivering exceptional customer experience.Handling additional tasks or assignments as required.Reporting machine/application errors and cash disputes.Checking ITM balances and available denominations.Ensuring effective productivity by maintaining an adequate number of transactions to avoid operational loss.Handling inbound calls according to organizational procedures, guidelines, and schedules.Escalating customer queries and disputes as necessary.Explaining ITM services and answering customer questions related to these services.Maintaining politeness and courtesy when dealing with customers at all times.Performing tasks as per the defined format.Meeting or exceeding daily, weekly, and monthly targets set by management.Proactively cross-selling various bank products to qualifying customers or callers.Adhering to all ADIB policies, code of ethics, and customer protection regulations.Job Conditions: Required to work on shifts.Required to work extra hours during peak times or days.Engaged in ongoing self-development to enhance competence.Specialist Skills / Technical Knowledge Required for this role: General knowledge of ADIB's institutional and retail banking products and services.Knowledge of ADIB's operational policies and procedures.Knowledge of UAE banking practices, regulations, and risks.Good knowledge of anti-money laundering regulations issued by the UAE Central Bank and other regulatory bodies.General awareness of competitors in the local market.Strong cross-selling skills.Good personal audio/video communication skills.Team player mentality.Ability to take ownership and exercise good judgment in problem handling. #J-18808-Ljbffr