Operations Officer-Visa Direct Payment (Outsource)

Description Role: Operations Officer-Visa Direct Payment(Outsource)Location: Dubai Role Purpose: To handleall operational activities related to VISA Direct products (Cards Wallets &Accounts).Performduties as a Processor for VISA Direct related transactions Bulkfunds transfers CB UAEFTS and other operationalactivities.Ensuredefined operational processes are followed as per agreed Policiesand Procedures UAECB regulations andguidelines.Assist theunit manager with various reports and other requirements related tothe unit from time to time.Key Accountabilities ofthe role Processtransactions related to services performed under Centralized Operations for Inward & Outward funds transfers (VISADirect Salary payments Pension Payments Book Transfers and otherrelated processes including Bulk Payments).Monitorthe VISA Direct queue on Payment Engine closely during the day andperform any related actions timely during theday.Perform a daily EOD reconciliation of VISA Direct transactions to ensure anyanomalies are timelyresolved.Handle all VISA Direct queries received during the day through email or anyother medium.Ensureany VISA Direct disputes requiring referral to Chargeback team for VROL Dispute Referrals are timely raised and tracked toclosure.Ensuring all BAU queries/issues from offshore team are addressed in a timelymanner.Preparation ofbatches for documents transmittal to offshore forprocessing.Assistingthe unit in performing QA activity on transfers processed on dailybasis.Coordinatingwith other units within CMO for Payments relatedqueries.To assist theunit in generating the relevant daily MIS reports and reporting tomanagement.To assistthe unit from time to time in successful run ofprojects.To assistthe unit in updating the SOPs and Policy documents as and whenrequired.To assistthe unit in recording incidents on GRC & following up with ORM for closure.Toassist the unit in updating monthly KRI on GRC.To assist theunit in performing RCSA control testing exercise asrequired.Dormantaccounts placement/ refunds to/from central bank to be donewhenever required.Specialist Skills / Technical Knowledge Required for this role: Knowledge of Paymentsprocess and relevantsystems.Sound written& verbalcommunication.End-to-endprocesses knowledgerequired Bachelorsdegree Previousexperience required(ifany): Banking Experience in Cross Border and Domestic Payments 2-3years.Required Experience: Unclear Seniority Key Skills Abinitio,EAM,Asset,Infection Control,Lgv,Art And Craft Employment Type : Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr