Customer Service Team Leader

Customer Service Team Leader Customer Service - United Arab Emirates, AE - Full time - 829Insta Shop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, Insta Shop is the right company for individuals passionate about adding value within a fast-growing technology company.The Customer Service Team Leader will oversee, guide and lead a number of customer service team members within the department to ensure compliance with our customer service standards and procedures. This is a vital role in providing clients and users the support they need and ensuring they are treated with the best service and experience in their order journey.Primary Responsibilities: Supervising and managing a team of customer service representatives.Monitoring and evaluating the performance of team members to ensure they meet quality standards.Managing customer complaints and ensuring they are resolved in a timely and satisfactory manner.Ensuring that the team adheres to company policies and procedures, including those related to customer service.Motivating and inspiring team members to achieve their goals and targets.Handling escalated customer issues that cannot be resolved by front-line customer service representatives.Requirements: Minimum of 2 years of experience within customer service.Good coaching and leadership skills with the ability to motivate a team.Strong interpersonal and customer service skills.Flexible schedule and open to work on a rotational shift basis, including weekends.Strong communication skills in English, both verbal and written. #J-18808-Ljbffr