Service Advisor

Initiating automotive services and repairs Ascertaining vehicle performance problems and service requests Verifying warranty and service contract coverage ROLES & RESPONSIBILITIESEstimating the cost and time needed for a wide range of repairs Welcoming customers and discussing their needs Answering customer inquiries, either in person or on the phone Developing repair estimates by taking the cost of materials, supplies, and labor into consideration Preparing repair orders by detailing the vehicle’s problems or symptoms Connecting customers to the right auto technician Test-driving vehicles to confirm the customers’ vehicle is repaired as needed Maintaining automotive records by keeping track of problems and corrective actions QUALIFICATIONS, EXPERIENCE & SKILLSJob Specific Skills: Strong communication skills, both written and verbal Strong customer service skills in order to handle customer complaints and questions effectively Critical thinking, organization, time management, and problem-solving skills to perform their job successfully Knowledge of digital technology including the ability to use the internet and the appropriate software Ability to interpret technical terms to the customers Patience to cope with different customers’ personalities Proficiency with industry-specific software #J-18808-Ljbffr