Customer Service Representative

Provide excellent customer service by attending to incoming calls within the quality guidelines.Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.Recommend potential products or services to management by collecting customer information and analyzing customer needs.Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.Maintain customer records by updating customer history through service requests/complaints and notes.Maintain confidentiality of the bank's customers and data.Ensure the business meets its obligations under the bank's policies and standards and under local laws/regulations.Attend to special tasks assigned by team leader and managers.Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre. #J-18808-Ljbffr