Customer Service

The candidate will be responsible for: Serving as the primary point of contact for the customers and all internal Galaxy offices.Relationship management with customers and developing an understanding of their business needs.Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.Proactively tracking the shipments and notifying the customers whenever required.Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.Resolving customer issues by engaging suitable stakeholders.Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.Apply for this Position Job Type: Full Time Job Location: Dubai Basic required skills: Excellent communication and interpersonal skills.Fluent in Hindi and English (oral and written).Computer literate.Familiar with MS Office tools.Familiar with international logistics and freight forwarding (ocean/air & import/export).Apply Now Full Name *Email *Phone *Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. #J-18808-Ljbffr