Call Center Executive

· Answer inbound and outbound customer calls professionally and promptly· Respond to inquiries across phone, Whats App, social media and email· Update CRM system after each interaction with accurate notes· Share qualified leads with respective teams – Rental, Detailing, and Limousine· Assist with online booking processes and guide customers through options· Manage appointment confirmations, follow-ups, and customer reminders· Provide support to high value/VIP customers ensuring smooth experiences· Maintain daily call logs, inquiry reports, and lead status trackers· Assist in drafting rental agreements, invoices, and admin documents· Communicate with suppliers to coordinate appointments and confirmations· Work closely with operations and sales teams for timely information flow· Prepare daily shift handover notes to ensure 24/7 communication continuity Desired Candidate Profile Skill Requirements· Excellent verbal and written communication in English (Arabic, Chinese, Russian, Hindi, or Urdu is a plus)· Strong customer service and interpersonal skills· Proficiency in Microsoft Excel, Word, Outlook, and Power Point· Ability to work on CRM platforms (Training will be provided)· Capable of handling customer queries, complaints, and escalations efficiently· Organized and detail-oriented with strong follow-up abilities· Ability to multitask and work under pressure in a fast-paced environment· Must be energetic, proactive, and customer-focused· Experience in the automotive, hospitality, or call center industry preferred· Flexible with rotational shifts and capable of working night/weekend schedules Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com The Wheel of Fate Group Holding LTDThe Wheel of Fate Group is a Company established in the United Arab Emirates, with its headquarters located in DIFC (Dubai International Financial Centre). Its business activities involves Equity Investment, Real Estate Development, Automobile Trading, General Trading, Hotel Management, Consulting Services, Outdoor Sports and other activities.Haroon11th Floor, West Wing, The Gate building DIFC, Dubai, P.O. Box: 113063 UAE, Dubai, United Arab Emirates (UAE) #J-18808-Ljbffr