Application Technical Support

Responsibilities: Act as a focal point of contact for End User issues/requests/incidents.Monitor systems to ensure they are fully operational, and restore any loss of service in a timely and efficient manner.Conduct problem determination, workaround resolution, root cause analysis, and major incident management.Liaise with application vendors to help resolve incidents and requests.Perform all related routine tasks assigned by team leads/manager, such as daily, weekly, and monthly reports.Regularly update database security and enhance database systems performance and efficiency.Write SQL queries (e.g., MSSQL, My SQL) and possess a good knowledge of system and network administration.Minimum Requirements: A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or a similar field.Demonstrable experience as an Application Support Engineer in a related field (3 to 5 years).Good knowledge of programming languages, SQL Server, and databases.Ability to document configuration changes and monitor performance.Exceptional ability to provide end user support.Advanced proficiency in determining the causes of application errors and repairing them.Familiarity with the ITIL service management life cycle.Any IT-related certification will be an added advantage.Exceptional communication skills. #J-18808-Ljbffr