Call Center Agent- Urdu/Arabic speaker

Utilize CRM software to document customer interactions and maintain accurate records for follow-up and analysis.Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.Adhere to company policies and procedures while maintaining compliance with industry regulations and standards.Collaborate with team members and supervisors to improve service delivery and enhance customer satisfaction.Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.Desired Candidate Profile High school diploma or equivalent; a degree in business or communications is a plus.1-3 years of experience in customer service or call center roles, showcasing a strong track record in handling inquiries.Proficiency in English and (additional language) to cater to diverse customer bases.Experience with CRM systems and telephony software to enhance efficiency and service quality.Strong verbal communication skills, demonstrating clarity and professionalism in all interactions.Ability to manage time effectively while juggling multiple tasks and customer requests.Empathetic attitude, recognizing the importance of understanding customer emotions and concerns.Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.Resilience and patience, remaining calm and composed under pressure to ensure a positive customer experience.Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr