Technical Support Coordinator

We are hiring Technical Support Coordinator with a minimum of 2 years of UAE experience in site coordination/allocation work. The candidate should be available in the UAE and have good communication skills in English.Responsibilities: Respond to technical support requests from clients through email, phone, and chat.Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner.Arrange regular meetings and communicate with clients to gather information, provide updates, and resolve technical issues.Develop and maintain accurate and up-to-date client information and support history records.Monitor support ticket trends and proactively identify areas for improvement.Maintain records of technician performance and productivity.Build and maintain a professional relationship with KTC International's clients and report to the KTC Customer Support Manager.Be the voice of the customer: Build strong relationships.Share customer difficulties/expectations within KTC management and act as the escalation point when normal flow does not satisfy.Manage customer's contract: Manage new and renewal contract applications including performance claims.File the records and documents professionally.Support cash collection efforts as required.Ensure the required reporting/KPIs.Prepare AMC cost calculations for renewals and/or any new projects.Mandatory Skills: At least 2 years of experience in a technical support or customer service role.Fluent in English; Urdu and Arabic are not mandatory but add value.Technical knowledge and troubleshooting skills.Excellent communication and interpersonal skills.Ability to multitask and prioritize tasks effectively.Self-motivated, able to work independently, and organized.Proficiency in relevant software and tools (Outlook, Word, Excel, Power Point).Professional and good relationship with colleagues and clients.Ability to work well under pressure and meet deadlines with proven time management skills.Team player with strong presentation, communication, analytical, negotiation, and problem-solving skills.UAE driving license.Education: Bachelor's Degree/Diploma in Computer Science, Information Technology, or Electronics Engineering.Technical Knowledge: General knowledge of IT, electronics, CCTV, and/or similar fields. #J-18808-Ljbffr