Field Service Engineer - Dubai

Join to apply for the Field Service Engineer - Dubai role at Rapiscan Systems Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.Role Overview Installation, service, and support of Rapiscan X-ray screening systems in the UAE/MEA region. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects.Responsibilities Installation, commissioning, and service support of Rapiscan’s X-ray and Trace systems in UAE/MEA.Carry out service site surveys prior to installations and professional site reports.Fitting, system diagnosis, troubleshooting, and fault finding on detection systems & subsystems, carrying out repairs, maintenance, and overhauls as necessary. Escalate issues for rectification.Complete technical documentation including service reports, engineering change requests, and input service data into a simple functional database. Ensure timely completion of Field Modification Instructions, Planned Maintenance, corrective repairs, and service inspections.Perform preventive and corrective maintenance; attend all call-outs.Conduct detailed failure analysis, including investigation, reporting, and resolution.Recommend spare parts to management for different service levels or periodic service intervals.Submit service and non-conformance reports promptly.Provide regular feedback to Engineering, Product Line Management, and QA for continuous improvement.Participate in departmental ad-hoc duties and special projects as required.Interact daily with operators, technicians, and BHS managers regarding equipment status.Adhere to all health & safety requirements at the company and customer sites.Make all technical decisions and consult with Engineering / PLM when needed.Serve as the focal point for requests or disputes.Formulate and close technical Incident Reports.Raise, implement, and close Change Requests as needed.Distribute information to team members and obtain stakeholder approval for planned work.Provide recommendations to improve work and ensure equipment availability.Attend technical meetings upon request.Qualifications BSc in Electrical or Mechanical Engineering; postgraduate qualification desirable.Recognized IT qualifications (Microsoft, Cisco, etc.) are a plus.Good knowledge of mechanical, electrical, civil, hydraulic, electronics, or complex electro-mechanical systems; knowledge of HV systems (medical or industrial engineering) is advantageous.3-4 years of experience in field service, preferably in the X-ray industry.Knowledge of electronic and mechanical assemblies, wiring diagrams, and schematics.Familiarity with test equipment (DVM) and high-voltage/X-ray equipment preferred.Strong communication skills, detail-oriented, organized, self-motivated, and interpersonal skills.Proficient in MS Office and quick to learn specialized software.Ability to work under pressure in a fast-paced environment with minimal oversight.Flexible schedule, including non-standard hours, on-call, weekends, and holidays.OSI Systems, Inc. operates in security, healthcare, and optoelectronics sectors, providing various electronic components and systems globally.Additional Details Senior level: Mid-Senior Employment type: Full-time Job function: Information Technology Industry: Security and Investigations #J-18808-Ljbffr