Account Manager - Spanish Speaking

As we expand our Rest of the World (ROW) operations, we are seeking a Spanish and English-speaking Account Manager to manage our direct clients and affiliate partners across multiple regions.Key Responsibilities Client Onboarding & Conversion Proactively engage with prospective clients to convert leads into Live Account holders.Guide clients through the First-Time Deposit (FTD) process and promote active trading behaviours.Retention & Reactivation Re-engage dormant clients and maintain consistent contact with active clients to drive sustained trading and deposit activity.Build long-term loyalty by delivering exceptional service and personalised follow-up.Affiliate & CPA Relationship Management Serve as the primary contact for affiliate (CPA) partners, supporting their onboarding, activation, and ongoing engagement.Help maximise affiliate campaign performance by providing relevant insights and support.Relationship Management Manage a diverse portfolio of clients from ROW regions, responding to daily queries and collaborating with internal departments (compliance, operations, marketing) to resolve issues efficiently.Build trust and rapport with clients through tailored support and consultative interactions.Identify opportunities for clients to explore additional platforms or become partners (e.g., IBs, Affiliates).Offer strategic guidance to help clients expand their trading activity and investment potential.Day-to-Day Tasks Prioritise and manage leads within the CRM, executing structured outreach campaigns.Communicate effectively via phone, email, and messaging tools, adapting your tone and approach to suit client needs.Maintain accurate client records and sales activity logs to monitor progress and ensure alignment with KPIs.Coordinate with the marketing team to align affiliate promotions and client outreach with wider campaign goals.Requirements Fluent in both Spanish and English, with strong written and verbal communication skills.Previous experience in client management, account handling, or affiliate marketing, ideally in Forex, trading, or fintech.Proven ability to meet sales and conversion targets.Excellent interpersonal and negotiation skills, with resilience, persistence, and a proactive mindset.Able to work independently while contributing effectively to a wider team in a fast-paced, multicultural environment.Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Forex, trading, fintech #J-18808-Ljbffr