Customer Relation Manager

We at Sobha Group are looking to hire a Manager - Customer Relations for our company.RESPONSIBILITIES: Manage and implement customer relations processes and ensure the conclusion of issues (Technical).Monitor progress to resolve issues with the team in accordance with standard operating procedures.Maintain an awareness of the progress in the resolution of complaints to ensure that customers can be informed about progress and the time required for resolution.Take ownership and responsibility to ensure the customer's experience is distinctive and competitive.Manage all customer interactions effectively and efficiently, with timely escalation of technical issues to the appropriate department for resolution.Proactively anticipate customer requirements to provide high-quality customer service in line with the customer relations strategy.Manage interdepartmental relationships to ensure coordination and integration of processes, communications, and products at various development stages.Develop a channel for communication across allied departments for proper information flow to resolve issues efficiently and timely.Ensure and monitor the team that issues are accurately and timely captured and recorded so that issues can be responded to quickly, delivering a positive message to customers.EDUCATION & EXPERIENCE: Bachelor's Degree in Civil, Electrical, or Mechanical Engineering (This role will be a part of the Development team - Technical).7+ years of experience in a technical field (Experience in handling customer relations will be preferred).SKILLS: Excellent communication and interpersonal skills.Proficient with MS Office applications. #J-18808-Ljbffr