Client Success Manager

As the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company’s values.Key Responsibilities: Client Success Leadership: · Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.· Lead client onboarding processes to set clear expectations and foster long-term partnerships.Retention Strategies: · Design and execute strategies to minimize client churn and enhance loyalty.· Proactively address client concerns and challenges, delivering timely resolutions.Revenue Growth: · Identify and pursue upselling and cross-selling opportunities that add value to client projects.· Collaborate with sales and technical teams to create tailored proposals that align with client needs.Performance Monitoring and Reporting: · Track and analyze key client success metrics, including retention rates and revenue contributions.· Provide regular reports to senior management on client success outcomes and areas for improvement.· Coordinate with development, sales, and customer support teams to ensure seamless delivery of services.· Advocate for clients within the organization, driving improvements based on their feedback.Market Insight and Strategy: · Stay informed about industry trends, competitor offerings, and emerging technologies.· Use market insights to recommend enhancements to company services and solutions.Qualifications and Skills: · Bachelor’s degree in Business, Marketing, or a related field.· Proven experience in client relationship management, ideally within the web and app development industry.· Strong understanding of client retention and revenue growth strategies.· Exceptional communication and negotiation skills.· Proficiency in CRM software and data analysis tools.· Ability to manage multiple clients and projects simultaneously.· Results-driven mindset with a passion for delivering exceptional client experiences.· Focus on Project Success and Client success.· Lead the team to achieve both company and client objectives.Job Types: Full-time, Permanent #J-18808-Ljbffr