Manager- CCS - VIP Segment (Emiratised role)

Manager- CCS - VIP Segment (Emiratised role)Join to apply for the Manager- CCS - VIP Segment (Emiratised role) role at First Abu Dhabi Bank (FAB)Manager- CCS - VIP Segment (Emiratised role)2 days ago Be among the first 25 applicants Join to apply for the Manager- CCS - VIP Segment (Emiratised role) role at First Abu Dhabi Bank (FAB)Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.Company Description Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.Job Description To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank.Key Accountabilities Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank Manager would endeavour to enhance the client experience by servicing clients and providing them with operational and administrative support Manager would also provide advisory service to educate clients on account services and capabilities, usage of echannels, banking regulations and regulatory requirements as specified by the relevant authorities.Manager serves the complete set of CIB clients which includes Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches Attend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievance Collect appropriate documentation required as per bank’s / regulatory requirement Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAs at agreed frequency to ensure smooth operations and scheduled delivery of services Timely and effective communications to be maintained with clients and internal stakeholders Manage up-to-date records of all correspondences and handled/ resolved queries and service requests Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure Study and identify areas of improvement guarding the risk factors attached to them Raising and Handling of Customer Complaints for the entire CIB and ensure that they are resolved by the CCS team within the agreed SLA. To analyze with the stakeholders for the root cause and ensure non-repetition To assist the AVP in enhancing Customer Experience Centre from CCS transactional experience Provide back hand support to Operations teams on Account Opening documentation Account maintenance activities Corporate Credit Card operation Cheque book request Balance confirmation letters Return Cheque Payments (Inward and Outward) related queries Charges related issues Echannels related issues Client Correspondence Exception handling Qualifications Minimum Qualification University Degree in Commerce or Banking.Minimum Experience Minimum 3 years experience in a Bank with an exposure to Banking Operations Knowledge of general Banking principles.Good working knowledge of Back-office operating procedures.Excellent communication skills both in written / spoken at all levels Analytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.Must be able to work independently and in a cooperative team environment.Ability to work in a fast paced environment where attention to detail, accuracy and efficiency are of high importance Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Banking Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x Get notified about new Manager jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.Abu Dhabi Emirate, United Arab Emirates 2 days ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Assistant Store Manager / Store Supervisor (Abu Dhabi Galleria Mall)Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi Emirate, United Arab Emirates 6 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Senior Customer Service Management Staff Manager Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi Emirate, United Arab Emirates 2 days ago Abu Dhabi Emirate, United Arab Emirates 3 days ago Operations Supervisor, Fulfilment Center Operations Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago Operations Manager , Fulfilment Center Operations Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Sourcing Senior Manager – Marketing & Sales Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Head of Operations & Retail Assets Center Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi Emirate, United Arab Emirates 1 week ago We’re unlocking community knowledge in a new way. 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