Customer Service Executive - Billing & Collection

We are searching for a highly motivated and customer-focused Customer Service Executive to join our growing team. You will be responsible for providing exceptional customer service to our clients regarding billing and collection matters. This role requires a blend of excellent customer service skills combined with a strong understanding of accounting principles to manage billing inquiries, process payments, and ensure accurate financial records.Key Responsibilities: Manage and resolve customer inquiries related to billing and payments promptly.Process invoices, payments, and adjustments accurately and within agreed timelines.Research and investigate billing discrepancies to identify and resolve issues promptly and accurately.Maintain up-to-date records of customer accounts and transactions.Collaborate with the accounting department to ensure accurate financial reporting and compliance with accounting policies and regulations.Implement effective collection strategies to reduce outstanding receivables and improve cash flow.Prepare and provide regular reports on billing activities and collection progress to management.Assist in the continuous improvement of billing and collection processes to enhance efficiency and customer satisfaction.Provide support for financial audits by ensuring all billing and collection documents are accurate and readily available.Liaise with sales and customer support teams to resolve billing disputes and negotiate payment plans where necessary.Skills: Minimum 2 years of experience in customer service, ideally in a billing or collections environment.Preference will be given to candidates who can join immediately.Strong understanding of basic accounting principles, including accounts receivable, payable, and invoicing processes.Excellent written and verbal communication skills in English, with the ability to communicate complex information in a clear and concise manner.Proficient in Microsoft Office Suite (Word, Excel, Outlook).Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.Ability to work effectively under pressure and meet deadlines. #J-18808-Ljbffr