Chief Delivery Officer

???????????? ????????????????????????????As Chief Delivery Officer (CDO), you will lead the execution of client-facing projects and internal operations, ensuring timely delivery, scope adherence, and maximum impact. Reporting to the CEO, you will oversee project implementation, platform rollouts, and cross-functional execution, driving enterprise client satisfaction. This key leadership role focuses on translating product vision into scalable solutions across diverse insurance lines and markets.????????????????????????????????????????????????????????, ???????????????????????? & ????????????????????????????????????????: 10+ years of experience in delivery, operations, or project leadership roles within Saa S, fintech, or insurtech.Proven success in leading enterprise implementations with multiple stakeholders.In-depth knowledge of insurance workflows, digital onboarding, policy issuance, and system integrations.Strong track record in building and managing high-performing cross-functional teams.Exceptional program management, planning, and communication skills.Experience in Middle Eastern and/or African insurance markets is a plus.Execution-focused with the ability to operate at both strategic and tactical levels.???????????? ????????????????????????????????????????????????????????????????: 1. Delivery & Implementation Leadership Oversee the end-to-end delivery of all Saa S deployments for insurers, brokers, and partners.Manage project timelines, success metrics, and client onboarding.Establish and maintain high-quality, repeatable implementation processes and documentation.Resolve delivery bottlenecks and uphold a high standard of service excellence.2. Operational Execution & Scaling Develop delivery playbooks and standardized rollout models across product lines (Health, Motor, Life, Casualty, etc.).Optimize internal delivery operations in collaboration with product, tech, and customer success teams.Lead weekly operational reviews, proactively addressing cross-functional obstacles.Drive process automation, documentation, and tooling to enhance scalability.3. Cross-Functional Collaboration Serve as the key liaison between sales, product, engineering, and client success teams.Convert commercial deals and product configurations into actionable delivery plans.Work closely with the tech team to ensure platform readiness, feature configuration, and deployment timelines.4. Client & Partner Engagement Act as the senior delivery point of contact for strategic clients.Align client expectations with delivery capabilities and ensure satisfaction.Build long-term trust through transparent communication and achievement of milestones.Lead delivery reviews with insurers, reinsurers, and distribution partners.5. Team Leadership & Growth Lead and grow the Delivery & Implementation team across regions.Develop internal talent, train project managers, and scale delivery capacity.Foster a culture of ownership, proactivity, and client satisfaction within the team. #J-18808-Ljbffr