CSR - Financial - Shifting
Full time
through Global Headstart Specialist Inc in
Taguig, Philippines
Job highlights
Posted on January 11, 2018- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 16,000 - PHP 17,000 /month
(Fixed Salary)
Job details
Qualifications:
• Ability to answer high call volumes
• Ability to manage and resolve customer inquiries
• Excellent verbal and written communication skills
• Ability to resolve problems by clarifying desired information, researching, locating, and providing correct information
• High Stress tolerance
• Must be able to adapt to a quickly changing work environment
• Ability to display a positive team player attitude
• Accountable for meeting productivity standards, call quality, attendance, and adherence to work schedule results
Job Description:
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Assisting customers with queries or offering deals on financial products such as pensions, loans, mortgages, tax, investments and insurance
• Ensuring customer queries are answered to their satisfaction
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