Field Software Service Engineer - Implementation and Application Support - Angola

Scope and Purpose: Implement software packages at customer sites Respond to and troubleshoot all customer software issues for G+D SWS products.Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.Technical Skills: Installing, configuring and administering/managing IBM Web Sphere Application Server 8.5 (WAS), Jboss EAP 6 and IISProficient with war, ear application deployment in Java EE Application Servers environment.Deep understanding of JDBC and JMS connection management within Web Sphere, Jboss Experience with .NET application installation and deployment Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills Key Result Areas & Responsibilities: Document all issues in G+D’s issue tracking system Setup and configuration of test environment in order to duplicate issues Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.Assist in the preparation of reports for customer communication Establish and maintain excellent working relationship with all customers at all times Keep up-to-date with technical and G+D product knowledge Lead Implementation activities at customer site Provide training on software as required Create documentation (Support/Training) as required Job Requirements: Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.Excellent verbal, written communication and interpersonal skills are a must.Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.Flexibility to work long hours as necessary and able to handle high pressure in a professional manner. #J-18808-Ljbffr