ITSM Consultant - Capacity Management

Job Purpose: Assess current processes and procedures to identify improvement opportunities.Develop and maintain an appropriate Capacity Plan reflecting current and future IT and business needs.Review business and IT demands against current IT capabilities and produce forecasts for future requirements.Review, negotiate OLAs/SLAs, and provide feedback on capacity requirements.Monitor service and Configuration Item (CI) utilization patterns to ensure sufficient capacity is available when needed.Define and review capacity-related thresholds and test their configurations.Update capacity-related change predefined tasks as necessary.Review capacity-related incidents and collaborate with the Project Management (PM) manager to identify permanent solutions.Monitor, measure, and report on the effectiveness of capacity management processes to senior management.Conduct tuning activities to optimize the use of existing IT resources.Ensure consistent execution of capacity management processes across the organization.Support other IT Service Management (ITSM) processes as required.Educational Qualifications: Bachelor's degree in Engineering, Computer Science, or related fields ITIL 3 Foundation certification ITIL 3 Practitioner certification ITIL 3 Intermediate certifications ITIL 4 Foundation certification Skills: Minimum 10 years of experience in Capacity Management Proficiency in ITSM tools such as BMC Remedy and Helix Ability to manage multiple activities efficiently Excellent oral and written communication skills Experience in quality assurance and quality control Proficient in Microsoft Office, MS Visio, and MS Power Point