Store Manager I Lacoste - Villagio Mall

INSPIRE EXHILARATE DELIGHTFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and works with over 400 international brands across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories.Chalhoub Group aims to build a future where luxury dreams become reality, bridging cultures and creating memorable experiences. The Group is committed to innovation and technology, providing seamless omnichannel experiences through more than 950 stores, online platforms, and mobile apps. Its innovation hub, The Greenhouse, supports startups and emerging businesses regionally and globally.The Group promotes a people-centered culture rooted in diversity, equity, and inclusion, with over 16,000 professionals across eight Middle Eastern countries and a presence in LATAM. It has earned the Great Place to Work certification in several markets.Sustainability is central to its strategy, with commitments to the UN Global Compact, Women's Empowerment Principles, and reaching Net Zero by 2040.What you'll be doing As a Store Manager for Lacoste in Villaggio Mall, you will be responsible for driving the store's business, achieving sales targets, building a loyal VIP customer base, managing the team, and ensuring adherence to brand guidelines and store processes. Your responsibilities include: Leading by example and representing the brand's values and philosophy.Defining, executing, and monitoring the store action plan to meet sales targets and KPIs.Managing customer relationships and creating sales opportunities.Staying updated on trends, products, and competitors, sharing feedback with relevant teams.Leveraging all sales channels, online and offline.Providing a clear vision to the team regarding business goals.Recruiting, developing, and retaining talented staff.Creating a positive work environment based on trust, respect, and fairness.Acting as a coach to promote growth and monitor professional development.Discussing and documenting performance improvement plans.Promoting omnichannel customer experience and clienteling techniques, especially for VIPs.Recruiting new clients and converting them into loyal VIP customers.Ensuring compliance with sales and operational policies.Processing e-commerce orders efficiently.Utilizing available technology tools to enhance customer experience.Maintaining operational standards, including stock replenishment and store displays.Ensuring compliance with legal, safety, security, and HR guidelines.Analyzing traffic data to ensure adequate floor coverage.What you'll need to succeed Proven experience in store or retail management, preferably in luxury or premium retail.Self-motivated with results-driven and people development skills.Strong leadership abilities.Commercial acumen with a customer-first approach.Ability to interpret store data and metrics effectively.What we can offer you We will support your growth through enriching experiences, learning opportunities, and internal mobility. Our benefits include healthcare, child education contributions, flexible working policies, and employee discounts.We Invite All Applicants to Apply At Chalhoub Group, we value diversity and are committed to inclusion. We welcome applicants regardless of gender, age, race, religion, nationality, or disability, and ensure equal opportunity for all.