Head of IT Service Management

About Commercial Bank Of Qatar Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international, and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.By joining us, you'll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.Join us in shaping the future of banking! Job Summary We are looking for a Head of ITSM who will be responsible for leading the IT Service Management team, focusing on continual service improvement, capability building, productivity, creativity, and efficiency. Key Accountabilities / Responsibilities Manage helpdesk functions including remote desktop management, Professional Support Services Level 1 and Level 2 support, such as Treasury/Dealing Room Support, CBFS Brokerage Support, Cable Management, Windows Patch Management, Vulnerability remediation, and standard technology service requests.Oversee IT Incident and Problem Management processes, managing incidents and problems, especially P1 and P2 priorities. Lead response to high-priority incidents and crises, coordinate incident resolution, and investigate root causes within the company's Problem Management process.Serve as the main escalation point for NOC team tasks.Develop, implement, and manage technology change management processes, documentation, and procedures.Develop, implement, and manage Asset Management processes. Key Competencies Data center operations & management Technical & End User Documentation Change & Release Management Leadership Skills Critical thinking Qualifications and Experience Required Qualifications: BS degree in Computer Science or a related technical field, or equivalent practical experience.ITIL Certification.Required Experience: 7+ years of experience in Technology roles. Why Commercial Bank? Recognized as the Best Digital Bank in the Middle East 2024 by World Finance and with the Best Mobile Banking App in the Middle East 2024 by Global Finance.An innovation-driven, digital-first environment utilizing the latest tools and technologies.Opportunities for global partnerships and international exposure.A focus on employee well-being and work-life balance.Competitive compensation and benefits.A strong commitment to diversity, equity, and inclusion.At Commercial Bank, we don't just offer careers; we shape futures by pioneering digital transformation in Qatar's banking sector, blending a digital-first approach to redefine banking through innovative solutions. Disclaimer We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.