Call Center Team Leader

Get AI-powered advice on this job and more exclusive features.Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.Address customer escalations and complaints promptly to ensure satisfaction.Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.Maintain accurate records of customer interactions, including complaints, comments, and resolutions.Collaborate with other departments to resolve outstanding customer transactions.Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.Regularly check to ensure customer issues are resolved and satisfaction is maintained.rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.Communicate information about new products or services available to customers.Educate customers on necessary documentation requirements.Ensure adherence to all customer service policies and procedures.Refer unresolved customer issues to the appropriate departments for further investigation.Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.Address customer escalations and complaints promptly to ensure satisfaction.Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.Maintain accurate records of customer interactions, including complaints, comments, and resolutions.Collaborate with other departments to resolve outstanding customer transactions.Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.Regularly check to ensure customer issues are resolved and satisfaction is maintained.rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.Communicate information about new products or services available to customers.Educate customers on necessary documentation requirements.Ensure adherence to all customer service policies and procedures.Refer unresolved customer issues to the appropriate departments for further investigation.Knowledge, Skills, And Experience Bachelor's degree or equivalent in any discipline.More than 8 years of experience in customer Service and 3 years as same level Proficient knowledge of customer service, and standard office practices and procedures Proficient computer skills.Proficient standard office equipment skills.Strong people skills.Excellent phone etiquette.Written and Spoken Both English and Arabic is a MUSTLocally available in Qatar Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at ECCO Gulf WLL by 2x Get notified about new Call Center Team Lead jobs in Doha, Doha, Qatar. QNB3327 - Senior Officer QNB First Customer Service (Qatarization) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.