Enterprise Account Manager

You have total and overall responsibility of your accounts. You are required to manage and orchestrate all resources to attain to the required results at the account. The responsibility includes but is not limited to acting as a key interface between the customer and all parties, be they internal or external, for site visits, solutions' presentations, proof of concepts (POC), submission of proposals and bids, contract negotiations, project implementation, attending to customer complaints, and ensuring that all EES and/or external resources are responding to customer's needs and inquiries on time. You are the final checkpoint before submission of proposals to customers. Your responsibility includes verification of prices, T&Cs, and technical information and architecture. You must play an integral role in new business pitches and hold responsibility for the effective onboarding of new clients. You are required to do a detailed account planning at the beginning of every fiscal year, understand and document strategic initiatives of the customer's requirements, budgets available, key decision makers, and understand key factors involved in final decision making. Assist in RFP preparation, keep close follow-up until the contract is won by EES, and update the account plan periodically on CRM while keeping your management informed accordingly. Your focus should be on growing and developing existing clients, together with generating new business. Responsible for continued growth of client's relationship, ensuring customer satisfaction at all times. Responsible for promoting and cementing EES professional reputation with all parties at all times. Job Requirement: Graduate in Management or Computer Science. MBA is an added advantage. 8-10 years of experience in selling Infrastructure & Managed Services solutions within the region. Solid Account Management experience having well-established C Level connections with large enterprises within the region. Results-oriented with a drive to ensure deal closures and the will to overachieve. Excellent communication and presentation skills. Confident, assertive, with a professional appearance. Team player with the desire and willingness to work with others to achieve objectives. Problem Solving: Considers all options, weighs up the advantages and disadvantages; approaches problem solving in a logical manner. #J-18808-Ljbffr