Assistant Vice President Information Technology

This role, open exclusively to Emirati Nationals, is based at a leading bank in Dubai and focuses on driving innovation in CRM and cognitive technologies. The position plays a key part in enhancing customer experience, integrating advanced automation tools, and fostering digital transformation within the organization.Responsibilities: Design, implement, and oversee the company's CRM roadmap, focusing on improving customer interaction, loyalty, and satisfaction.Supervise engineering projects involving cognitive technology platforms, including robotic process automation, speech recognition, AI, and natural language understanding.Spot and evaluate opportunities to apply AI, machine learning, NLP, and RPA to enhance business capabilities.Ensure these cognitive tools and the CRM system are fully integrated with other enterprise applications for smooth operations.Promote the adoption of advanced technologies, equipping teams with the training and resources needed for effective use.Direct the creation and deployment of AI-based solutions aimed at optimizing workflows and delivering actionable insights.#J-18808-Ljbffr