Strategic Leadership Role in Client Services

Job Title Strategic Leadership Role in Client Services Job Description The successful candidate will be responsible for overseeing and leading the Client Services function, focusing on delivering exceptional customer experiences. They will devise client strategies, develop meaningful relationships, and drive business objectives.Key responsibilities include: Supervising and monitoring transactions in workflow systems for efficient execution Coordinating with Relationship teams and clients to resolve technical and financial referrals Training staff and creating backup plans to ensure continuity Ensuring compliance with SOPs and SLAs/TATRequired Skills and Qualifications To excel in this role, you should possess: University Degree in Commerce or Banking Minimum 2-3 years of experience in banking operations, preferably in a senior leadership capacity Knowledge of general banking principles and back-office operating procedures Excellent communication skills, both written and spoken Analytical, self-motivated, energetic, flexible, dynamic, problem-solving, and able to work independently and in a team environment Benefits This role offers: Opportunities for professional growth and development A collaborative and supportive work environment Competitive compensation and benefits package Chance to make a significant impact in driving business success Others Additional information: This is a full-time position requiring a strong work ethic and dedication to excellence Ability to work in a fast-paced environment with attention to detail, accuracy, and efficiency