Reservations Team Leader

Job Title: Reservations Manager We are seeking a seasoned professional to lead our reservations team and oversee the full booking process across all channels.About the Role The ideal candidate will be experienced in managing teams, confident in making decisions, and proactive in handling daily operations and high-profile guest interactions.Main Responsibilities: Lead, train, and manage the reservations team to ensure smooth daily operations.Create team schedules, shift rotations, and task assignments to maintain coverage and efficiency.Manage property listings and booking calendars across multiple platforms (Airbnb, Booking.com, internal systems).Handle reservations directly, with a focus on VIP guests and special requests.Ensure a high level of guest satisfaction through professional, friendly, and solution-oriented communication.Monitor and improve team performance, booking accuracy, and customer service standards.Collaborate with other departments to ensure seamless guest experiences.Requirements: Proven experience in a reservations or guest services role, ideally in the holiday homes, hospitality, or property rental industry.At least 2 years of experience in leading or supervising a team.Strong organizational and time-management skills.Ability to work independently, take initiative, and solve problems effectively.Confident, optimistic, and friendly demeanor with a guest-first mindset.Excellent communication skills (spoken and written).Tech-savvy and familiar with booking platforms, calendars, and channel managers.What We Offer: A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.