Career Advancement Representative

Job Opportunity We are looking for top talent to help us reach our goals and advance your career.This is an exciting opportunity to make your mark at a top company, in an exciting & dynamic industry.About the Job Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.To achieve this, we need a strong team player who can provide excellent customer service by attending to incoming calls within quality guidelines.Responsibilities Customer Service: Handle customer inquiries, resolve product and service issues while maintaining immaculate quality standards.Problem Solving: Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.Sales and Marketing: Recommend potential products or services to management by collecting customer information and analyzing customer needs.Quality Control: Ensure the quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.Business Development: Contribute to the business by generating new prospects/leads and upselling all types of FAB products.Record Keeping: Maintain customer records by updating customer history through service requests/complaints and notes.Confidentiality: Maintain the confidentiality of the bank's customers and data.Regulatory Compliance: Ensure the business meets its obligations under the Bank's Policies and Standards and local laws/regulations.Adaptability: Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.Professionalism: Ensure self-punctuality, adherence to policies & procedures, and discipline within the Centre.Why Join Us?As a member of our team, you will have opportunities to accelerate your growth, learn from experienced professionals, and contribute to the success of a leading financial institution.