Customer Experience Specialist

We are looking for a skilled Customer Service Advisor to join our team. The ideal candidate will have excellent communication skills and the ability to provide high-quality customer service.Job Description: This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing top-notch customer service to existing and potential customers. Your primary objective will be to receive and respond to customer inquiries, resolve issues, and provide solutions that meet their needs.The role requires excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and other stakeholders. You will also need to possess a strong understanding of customer service principles, procedures, and best practices.Receive and respond to customer inquiries via phone, email, or other channels.Provide high-quality customer service by resolving issues, answering questions, and offering solutions.Work collaboratively with colleagues to achieve shared goals and objectives.Stay up-to-date with changes and developments in products, services, and procedures.Required Skills and Qualifications: To succeed in this role, you will need to possess the following skills and qualifications: Excellent communication and interpersonal skills.A fluent English speaker (B2 Level+).Good communication and interpersonal skills.Competent use of PC, must be good at MS Excel formulas.Graduate preferred in any stream and above.Cheerful personality, always with a smile.Empathetic, patient and courteous in approach.Pleasant telephone etiquette and someone who loves to speak over the phone.Presentable with a positive, proactive and professional approach.Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.Benefits: This is a full-time position with benefits including: Competitive salary.Opportunities for career growth and development.A supportive and collaborative work environment.Others: Please note that this is not an exhaustive list of responsibilities, duties, and skills required for this role. We are committed to diversity and inclusion and welcome applications from qualified candidates.