Automotive Customer Service Representative

Job Description We are seeking a highly skilled and experienced Call Center Agent to join our team in the Automotive Division. The ideal candidate will have excellent communication skills, a calm solution-oriented mindset, and strong multitasking abilities.The successful candidate will be responsible for handling customer inquiries, service bookings, and sales support within our fast-paced automotive operations. They will work closely with the sales and service teams to provide accurate information and ensure smooth communication between departments.Key Responsibilities: Answer inbound calls and respond to customer inquiries regarding automotive services, vehicle details, or appointment scheduling.Make outbound calls for follow-ups, service reminders, or promotional campaigns.Accurately log all customer interactions in the CRM system.Support the sales and service teams by pre-qualifying leads and escalating complex cases.Required Skills and Qualifications To succeed in this role, you will need: 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.Fluent in Arabic and proficient in English (spoken and written).Familiarity with CRM systems or call center software.Strong listening, communication, and interpersonal skills.Ability to work under pressure and handle high call volumes.High school diploma or above.Benefits We offer a competitive salary, attractive performance-based incentives, and a range of benefits including: Target-based incentive structure with commission potential.Work Visa sponsorship.Medical insurance.30 days of paid annual leave.Ongoing training and supportive team environment.Why Join Us We are a respected automotive brand known for quality and reliability. Our team values collaboration and service excellence, and we offer performance-based incentives with clear growth opportunities.If you are dependable, punctual, and take pride in your customer service, we encourage you to apply.