Chief Operations Excellence Manager

Senior Operations Manager Job Description We are seeking a skilled Senior Operations Manager to join our team. This role will be responsible for leading the Vendor and Service Delivery team, managing outsourcing partners, and ensuring the overall performance of these partnerships.The Senior Operations Manager will develop a standardized framework for global operations management, including TPP (Third Party Partners) management, operational partnerships, and inter-BU agreements.They will also drive the strategic agenda, considering the businesses' third-party partners, to meet the standards set out in the TPP Management Framework.Responsibilities Manage and structure the delivery of TPP performance reviews, collaborating with functional operational departments and adhering to EU Solvency II requirements and Allianz Group Outsourcing processes.Assist in managing inter-BU governance and supporting operations offshoring platforms by scoping, setting up, contracting, and cost managing them.Implement and embed a formalized service delivery approach, including managing and developing end-to-end service delivery, identifying root causes, and managing mitigation plans to enhance service delivery.Accountable for all aspects of service, quality, and monitoring of TPPs to maintain best-in-class service.Data Analysis Consolidate TPP performance and reporting, including cost containment metrics and trending.Build dashboards for service delivery.Requirements BSc degree in a relevant field.A minimum of 10 years of experience in optimal service delivery, preferably in a multinational environment, including several years spent leading a significant and complex department.Experience in producing accurate work within tight deadlines, negotiating and managing complex supplier contracts, and performance management.Project management and/or data analytics experience is an advantage.Proficiency in MS Office (Outlook, Word, Excel, Power Point).Ability to work with numbers and complex data sets.A highly customer-focused individual with excellent interpersonal and communicative skills.Excellent problem-solving skills.A high level of results/goal orientation.Takes full ownership and responsibility for tasks assigned.Very high attention to detail.Excellent team player with ability to work independently.Highly motivated and innovative individual capable of working under pressure and meeting tight deadlines and service standards.What We Offer An opportunity to grow professionally and personally.A global environment where international mobility and career progression are encouraged.Caring for your health and well-being is a key priority.Work-life balance supported by Work Well programs.