Hotel Reservation Specialist

Job Description The primary role of a Reservations Agent is to manage and coordinate all aspects of hotel reservations, ensuring seamless guest experiences.Responsible for managing room availability, rates, and packages in accordance with hotel policies and sales strategies.Diligent in providing exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.Ensure effective communication and coordination with front office team members, other departments, and external partners to deliver excellent guest services.Required Skills and Qualifications To excel in this role, you will need: A degree in Hotel Management or related field; minimum 1 year of experience in a similar capacity.Proficiency in Opera Property Management System (OPMS) and other relevant software applications.Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.Benefits This position offers: A dynamic and supportive work environment, with opportunities for growth and development.A competitive salary and benefits package, commensurate with experience.The chance to work with a diverse team of professionals, promoting a culture of excellence and teamwork.Others We are looking for individuals who embody our company's values: Enthusiasm and self-motivation, with a passion for delivering exceptional results.Ability to communicate effectively and professionally in English.