Senior Central Operations Lead

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.About the team Careem Grocery is on a mission to reinvent how people shop for their daily essentials. As an exciting new vertical within Careem (a startup within a startup), we're in the early stages of building our product. We have plenty of interesting and fundamental challenges to solve to achieve our ambitious growth goals in this booming space.What you'll do Data Analysis & Problem Solving Build, maintain, and utilize dashboards to track key performance indicators (KPIs) for dark store operations.Analyze data using SQL and other tools to identify trends, inefficiencies, and areas for improvement.Collaborate with cross-functional teams to implement data-driven solutions and optimize operations.Update and maintain a comprehensive knowledge base of standard operating procedures (SOPs) to ensure consistent operations across all stores.Regularly review and improve SOPs based on feedback, data insights, and best practices.SOP Implementation Across Markets Lead the rollout and implementation of SOPs across multiple markets, ensuring adherence to established guidelines.Train and support local teams to ensure smooth transitions and consistent operational excellence.Monitor compliance and address deviations in collaboration with regional leads.Network Design & Planning Develop and optimize the physical and operational network of dark stores to ensure scalability and efficiency.Conduct feasibility studies and analyze geographic, demographic, and operational data to identify optimal store locations.Plan and execute expansions, relocations, and closures with a focus on cost-effectiveness and service quality.Collaborate with supply chain and logistics teams to ensure the network supports operational goals and customer satisfaction.Product Operations & Experimentation: Own the product operations pipeline, including configurations for new launches, experiments, and system updates.Work closely with the product, tech, and operations teams to ensure seamless integration and execution of new initiatives.Track the impact of experiments and suggest refinements based on performance data.What you'll need Proven 3 to 4 years of experience in operations, analytics, or network planning, preferably in retail, logistics, or e-commerce.Proficiency in SQL for data analysis and dashboard creation.Strong project management skills with a track record of managing multi-market operations.Experience in network design, site selection, or operational scaling.Excellent written and verbal communication skills, with the ability to train and influence diverse teams.Detail-oriented with the ability to identify problems and develop practical solutions.What we'll provide you We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: Work and learn from great minds by joining a community of inspiring colleagues.Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.Explore new opportunities to learn and grow every day.Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.Apply for this job*indicates a required field First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Employer *Current Job Title *Linked In Profile *How did you learn about a role at Careem? (tick all that apply) *I saw the job posting on Linkedin and decided to apply I saw the job posting on Careem's Careers Page and decided to apply I saw the job posting on Localized and decide to apply A recruiter from Careem reached out to me and encouraged me to apply A recruiter external to Careem reached out to me and encouraged me to apply I had a conversation with a friend or acquaintance who works at Careem I attended a University event or career fair and met a representative from Careem I read about Careem in the news Other Have you seen Careem's content on social media? * Select...If Yes, please specify the platform (tick all that apply) *Linked In Twitter Tik Tok Instagram Other What influenced your decision to apply for a role at Careem? (tick all that apply) *Careem's purpose and values The career growth and development opportunities offered at Careem Financial compensation and colleague benefits The job description aligns with my skills and qualifications Working with top talent at the organisation Community of inspiring colleagues The opportunity to drive impact Other Have you previously worked at Careem? * Select...To which gender identity do you most identify: Select...Voluntary Self-Identification Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter.As outlined in Careem's Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law.The collection of demographic information is for internal purposes only i.e. equal employment opportunity monitoring as well as diversity initiatives.#J-18808-Ljbffr