Information Technology Associate

Department: Digital and Technology Location: Khalifa Park Job Purpose: To support day-to-day operations, digital project execution, and application lifecycle management within Modon Communities. This hybrid role combines application techno-functional support, vendor coordination, and process-led digital enablement for systems such as Real Estate ERP, CAFM/CMMS, CRM, and customer portals.The Associate will assist in ensuring robust application performance, successful project delivery, and overall digital enhancement aligned with Modon's strategic goals.Key Roles, Responsibilities & Duties: 1. Application Support (Techno-Functional)Serve as primary liaison for Lo B users for Real Estate ERP, CAFM, CRM, and other operational systems.Translate business requirements into functional/system specifications and user stories.Participate in application configuration, testing, and deployment coordination.Manage access, releases, and end-user support with vendors/internal teams.Prepare SOPs, training materials, and conduct knowledge transfer sessions.2. Project Management & Execution Coordinate planning, execution, monitoring, and closure of digital projects.Maintain RAID logs, timelines, and resource maps; escalate risks or blockers.Manage project documentation: charters, scope, and deployment plans.Facilitate stakeholder workshops, meetings, and vendor coordination.Ensure adherence to timelines, scope, budget, and quality objectives.3. Vendor & Stakeholder Coordination Collaborate with internal units (Operations, Leasing, FM, Security) to finalize cross-functional needs.Work with software vendors/consultants for issue resolution, enhancements, and UAT.Contribute to RFPs, vendor evaluations, SOWs, SLAs, and change requests.4. System Integration Awareness & Data Handling Understand integration points (ERP–CRM, CAFM–Io T, Portals–APIs) for troubleshooting and enhancement.Validate and cleanse data sets; contribute to reporting and insights.Coordinate with IT infrastructure/platform teams to ensure performance.5. Reporting & Continuous Improvement Provide dashboards and reports on system usage, incidents, and project status.Identify opportunities to optimize processes and improve system utilization.Maintain application documentation and contribute to rollout playbooks.Qualifications: Bachelor's Degree in Computer Science, Information Technology, or a related technical field.Certifications in PMP, Agile, or ITIL are an added advantage.Experience & Competencies: Experience: 7–10 years overall experience, including: 3–5 years in application or ERP functional support roles.2+ years in IT project engagement/coordination.Preferable exposure to real estate/facilities management domains.Working knowledge of system integrations (CRM–ERP, APIs), mobile apps, and cloud-hosted applications.Competencies: Strong analytical and problem-solving skills.Excellent collaboration and stakeholder communication.Efficient multitasking and priority management.Experience in solution design and documentation.Hands-on in UAT coordination, user training, and system walkthroughs.Comfortable with ERP, centralized IT, and hybrid digital environments.#J-18808-Ljbffr