Dynamic Customer Engagement Specialist

About the Role We are seeking a skilled Customer Project Manager to lead customer projects from initiation to completion. As a key member of our team, you will be responsible for planning, executing, and finalizing customer projects within scope, timeline, and budget.Key Responsibilities: Serve as the primary contact for our top-tier customers, ensuring their needs are promptly addressed.Engage in the pre-sales process and lead the planning and implementation of customer projects.Define project scope, objectives, and deliverables in collaboration with stakeholders.Develop and maintain project schedules, budgets, and resource plans.Manage customer relationships, acting as the primary point of contact.Identify and mitigate project risks, ensuring successful project outcomes.Educate, train, and support clients to optimize their utilization of our product suite.Coordinate with internal teams, suppliers, and external partners to ensure seamless execution.Monitor and report on project progress, providing regular updates to stakeholders.Requirements5-10 years of enterprise-level technology-related support or project/program management experience.Bachelor's degree in Business Administration, Engineering, Project Management, or a related field.Experience in the Telecommunications industry within an end-to-end customer engagement lifecycle.Proficiency in RAN/RF is essential.Project Management Professional (PMP) or equivalent certification is a plus.Proficiency in project management tools such as Microsoft Project, Jira, or similar.