Guest Experience Specialist

Guest Relations Supervisor The Guest Relations Supervisor is a key role in ensuring the delivery of exceptional guest experiences.Responsible for supervising and managing shifts to ensure a smooth and effective overall operation.Supervises, trains and audits Guest Relations Officers / Boutique Sales Agents to achieve high standards of performance.Identifies learning and development needs for all Guest Relations Officers and shares those with the Assistant Guest Relations Manager.Develops new ideas for cost-effective guest amenities that enhance the overall guest experience.Updates accurate guest preferences, feedback and other relevant details in our hotel management system.Selects MOWOW guests on a daily basis and completes the necessary arrangements for an enhanced stay.Works closely with various departments to ensure seamless communication and collaboration.Maintains all quality standards and procedures from guest's in-house stay to guest's departure.Ensures customer satisfaction from arrival to departure in accordance with our legendary quality experiences and pillars.Requirements: Previous experience in a similar role in a luxury property or resort is highly desirable.Intermediate, equivalent or diploma in hospitality is required.Excellent interpersonal and communication skills are essential.Driven, dynamic and energetic individuals who thrive in a fast-paced environment are encouraged to apply.Benefits: We offer a range of benefits to support your growth and wellbeing, including learning and development opportunities, MOstay programme and health and colleague wellness initiatives.About Us: We are committed to delivering exceptional guest experiences and providing our team members with the tools and support they need to succeed. If you are passionate about delivering outstanding service and have a strong desire to grow and develop your career, we would love to hear from you.