Customer Success Strategist

About the Role We are seeking a seasoned Customer Success Professional to join our dynamic team. As a key member of our Customer Success Team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities Develop and execute customized account plans to meet customer needs and drive adoption.Build and maintain strong relationships with customers through regular communication, issue resolution, and feedback sharing.Collaborate with cross-functional teams to ensure seamless onboarding, product updates, and feature enhancements.Collect and analyze customer feedback to inform product development and improve overall customer satisfaction.Proactively identify opportunities to upsell and expand customer packages.Requirements To succeed in this role, you will need: 3-4 years of relevant work experience in customer success, account management, or management consulting.Sales experience is highly desirable.Advanced English language skills.The ability to communicate complex ideas simply and effectively.A customer-centric approach and passion for delivering exceptional service.About Us We offer a dynamic work environment that fosters innovation, teamwork, and continuous learning. Our benefits include: All-inclusive leave policy.Referral bonus scheme.Access to our employee wellbeing platform.Dynamic work ecosystem.Opportunities for professional growth and development.